A Message to our Customers and Partners in Healthcare

Ontario Home Health is working hard to support the needs of our clients and system partners throughout the Covid-19 Pandemic. We continue to adjust daily to new information and Public Health Directives. As you might imagine, it is impossible to draw a definitive line between what is essential and what is not. We are willing to work with each of you to find a way to help all who require it, so long as we can protect the health and safety of all involved. At this point, we are able to provide the following services:

·  Delivery of product if it can be done with no personal contact.

·  Equipment rentals if they can be done with no personal contact.

·  Equipment repair if it can be done with no personal contact. Equipment will need to be in a space that permits disinfection before repair. It will then be left in that space for retrieval by the customer and/or their caregiver.

·  Installations if they can be done with no personal contact.

·  Restricted access to our retail stores for essential needs.

Routine visits to all long-term care facilities, hospitals and other care facilities are suspended until Public Health officials deem that this type of service is once again safe.

Supply Chain Issues

Not surprisingly, manufacturers are experiencing an unprecedented demand for many commonly used medical devices. We have done our best to be proactive, but are learning daily of significant backorders for key products. Over the past two weeks, we have made a concerted effort to stock our regular customers with needed medical supplies. We are in the queue for purchasing of in-demand equipment. I would encourage customers and caregivers to notify us early if they have or anticipate the need for medical equipment or supplies. We will work hard to provide what is needed.

In the end, I couldn't be more proud of the team we have assembled at Ontario Home Health. Their safety and that of their families is my highest priority, and even in this chaotic time, they have made clear their desire to help our communities in any way we can. 

Thank You and stay safe!

Yas Ali