Accessibility Policy
Ontario Home Health is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.
We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.
Ontario Home Health is committed to excellence in serving all customers including people with disabilities. This policy describes our company’s position on key issues related to serving clients with disabilities.
Employment
We will notify associates, potential hires and the public that accommodation can be made during recruitment and hiring.
We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for associates.
Where needed, we will also provide customized emergency information to help an associate with a disability during an emergency.
Assistive Devices
We will ensure that our associates are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support Persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. We will also communicate with the person needing our services and not the person supporting them unless indicated by the client.
Training
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
- Ontario Home Health’s plan related to the customer service standard.
- How to interact and communicate with people with various types of disabilities.
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
- What to do if a person with a disability is having difficulty in accessing Ontario Home Health’s goods and services.
Associates will also be trained when changes are made to our accessible customer service plan. This policy is posted on all Health and Safety boards in each location.
Feedback Process
Customers who wish to provide feedback on the way Ontario Home Health provides goods and services to people with disabilities can do so by email, phone, verbally or through our customer satisfaction surveys.
All feedback, including complaints, will be reviewed by the Management Team. Customers can expect to hear back in 5 business days.
Notice of Availability
Ontario Home Health’s accessibility policy will be posted on our website for the public to view. Associates will always have access to this policy through their HR software (ADP payroll app).
Notice of Temporary Disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Ontario Home Health will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at the entrance of all buildings, hours updated on google, and phone messages will include all related information.
Modifications to this or other policies
Any policy of Ontario Home Health that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Ontario Home Health reserves the right to amend this policy at any time.
